FAQ

  • What ingredients are used in your soaps, lotions, and candles?

    All of our products are handcrafted in small batches using clean, premium ingredients. Our soaps feature goat milk, triple butters (shea, cocoa, mango), colloidal oatmeal, honey, and ground loofah. Our candles are made with a coconut–soy wax blend and high-quality fragrance oils. We avoid harsh chemicals, parabens, and sulfates.

  • Are your products safe for sensitive skin?

    Yes. Our formulas are made with skin-friendly, nourishing ingredients. However, because every skin type is different, we recommend doing a small patch test before full use—especially for those with sensitive skin or allergies.

  • Are your products vegan and cruelty-free?

    Our candles and lotions are 100% vegan and never tested on animals. Our soaps contain goat milk, which is not vegan but is sustainably and responsibly sourced.

  • Where are your products made?

    Every product is proudly handcrafted by our family in Wylie, Texas.

  • How strong is the fragrance in your soaps and candles?

    We use just the right balance of fragrance—enough to make your everyday rituals feel luxurious, without being overpowering.

  • How long does it take to process and ship my order?

    Orders typically ship within 2–3 business days. You’ll receive a tracking number as soon as your order is on its way.

  • Do you ship internationally?

    At this time, we ship within the U.S., including APO/FPO addresses.

  • How much is shipping, and do you offer free shipping?

    Shipping is a flat $8.95, with just $1 added for each extra item in your order. We keep it simple, affordable, and fair so you can enjoy more of your favorites without worrying about surprise fees.

  • What if my package arrives damaged?

    Please contact us right away with your order number and a photo of the damage, and we’ll make it right.

  • What payment methods do you accept?

    We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay and Google Pay. Payments are processed securely through Square, so you can shop with confidence.

  • Do you accept returns or exchanges?

    For hygiene and safety reasons, we cannot accept returns on used products. However, if your order arrives damaged or you’re unsatisfied, please reach out—we’ll do our best to make it right.

  • Can I cancel or change my order after it’s been placed?

    If your order hasn’t shipped yet, email us at contact@givebackessentials.com and we’ll try to accommodate.

  • How much of my purchase goes to charity?

    5% of the merchandise subtotal (before shipping and taxes) are donated to trusted charities each month.

  • Which charities do you support?

    Please see our charity calendar. https://www.givebackessentials.com/charities

  • How do you choose your monthly charity?

    Each charity aligns with national awareness months or causes that matter deeply to our community and family.

  • Are you an official partner with these charities?

    No. While we are not recognized corporate partners, we proudly support these charities by donating proceeds.

  • How do I get the best burn from my candle?

    Trim your wick to 1/4 inch before each burn, let the wax melt all the way across the surface on the first burn, and avoid burning longer than 4 hours at a time.

  • How long do your candles burn?

    Depending on size, our candles burn between 40–104 hours when cared for properly.

  • How should I store my soaps to make them last longer?

    Keep soaps in a dry, well-drained dish between uses to extend their life.

  • Do you offer custom labels for events or corporate gifts?

    Yes! We specialize in creating custom-branded soaps, candles, and lotions for weddings, corporate events, and gifts. Contact us to learn more.

  • Can I place a bulk or wholesale order?

    Absolutely. We offer wholesale options for retailers, as well as bulk pricing for events. Email us at contact@givebackessentials.com for details.

  • Who runs Give Back Essentials?

    We’re a husband-and-wife team, Jeffrey and Rachel, based in Wylie, Texas. Together with our two kids, Audrey and Dean, we created GBE to combine luxury home essentials with a mission to give back.

  • Why did you start this business?

    We wanted to craft clean, high-quality products for families like ours while ensuring every purchase helps make a difference.

  • How can I contact you?

    You can reach us directly at contact@givebackessentials.com or through our website’s Contact Us page.